Automotive Mobile Diagnostic Technician

Job Summary  

Mobile Service Technicians will complete air conditioning service, automotive repairs, on site scanning support, wire repairs and diagnostics within their market area.  

Roles & Responsibilities  

• Customer service focused, ability to develop relationships and deliver operational consistency 

• Perform Air Conditioning Evacuation & Recharge   

• Troubleshoot and diagnose mechanical and electrical repairs   

• Understand and complete estimating, invoicing, part identification, pre and post quality control checklists   

• Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers 

• Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations  

• Test drive vehicles after repairs are completed  

• Check all parts for quality and accuracy before installing  

• Complete assigned training and certifications, to include continuing education courses   

• Communicate with field team to ensure efficiency and productivity 

• Maintain a well-organized work area 

• Responsible for ensuring tooling software updates are completed immediately  

• Accountable for assigned inventory  

• Including: Laptops, OE scan tools, VCI, other equipment provided  

• Develop and maintain excellent customer relationships through our company purpose and core values 

Qualifications, Education & Experience:  

• Minimum of 3 years automotive repair experience 

• Trade school experience a plus  

• ASE or I-CAR certifications a plus  

• Knowledge of diagnostic scan tools and factory software 

• Obtain AC certification & follow safety standards  

• Excellent customer service and communication skills 

• Knowledge and ability to use computers, mobile devices, and related technology efficiently 

• Self -motivated, positive attitude, with a customer focused vision 

Requirements: 

• Must be at least 21 years of age 

• Must have a valid driver’s license and ability to pass MVR check 

• Ability to pass a background check 

• Must be able to lift 60 pounds independently 

• Travel may be required for continuing education and certification training  

• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping 

• Requires frequent driving of company and customer vehicles  

• Extensive travel within assigned area is expected 

• May have exposure to fumes, dust, and chemicals  

• Ability to work in a shop environment in inclement weather  

• Required to wear PPE to include but not limited to facial covering, eye protection, gloves