Program Manager

Key Responsibilities 

Program Development & Workflow Design 

• Build and manage the operational workflow for mobile installations of vehicle equipment.  

• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.  

• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.  

• Identify process gaps and create scalable solutions to support future growth.   

• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.  

Strategic Partner Development 

• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.  

• Develop and present partnership opportunities to prospective partners.  

• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.  

• Serve as a primary relationship owner for key partners involved in this program.  

• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.  

Sales & Revenue Growth 

• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.  

• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.  

• Help identify target customers, revenue opportunities, and expansion strategies.  

• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.  

• Translate customer and sales feedback into operational improvements/new opportunities.  

Operations Partnership & Execution 

• Partner with internal operation teams to ensure successful execution of mobile installations 

• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.  

• Ensure that operational handoffs are clearly defined and consistently followed.  

• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.  

• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.  

Qualifications 

Required Qualifications 

• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.  

• Experience building or improving operational workflows, processes, or service delivery 

• Experience developing partner relationships or working with third-party service providers.  

• Strong communication and presentation skills  

• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.  

• Proficiency with CRM, project management, reporting, or workflow tools.  

• Must be able to work in office.  

Key Skills & Competencies 

• Program management  

• Revenue growth mindset  

• Partner relationship management  

• Sales and operations alignment  

• Process development  

• Workflow design  

• Cross-functional leadership  

• Vendor and partner coordination  

• Customer-focused execution  

• Problem solving  

• Communication and presentation skills  

• Accountability and follow-through  

• Data-driven decision making  

• Ability to build scalable processes from the ground up